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Privacy Policy

Privacy Policy

  1. Introduction

AgriHost (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our website and use our services. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

We are committed to complying with applicable data protection laws, including:

  • The Protection of Personal Information Act (POPIA) for users in South Africa.
  • The General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
  • The California Consumer Privacy Act (CCPA) and other relevant US privacy laws for users in the United States.
  1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of data we collect include:

  1. a) Personal Information

Personal information refers to any information that can be used to identify you personally, either directly or indirectly. This includes:

  • Full Name
  • Email Address
  • Phone Number
  • Company/Organization Details
  • Physical Address
  • Payment Information (bank details, invoicing)
  1. b) Non-Personal Information

This includes information that cannot identify you directly, such as:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Device Information
  • Website Usage Data (pages visited, time spent, etc.)
  • Cookies and Tracking Technologies
  1. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Improve Our Services: We use your personal information to offer our agricultural software services, including crop insurance, reporting, and management systems.
  • Customer Support: To respond to your inquiries, technical support requests, or complaints.
  • Billing and Payments: To process payments and manage financial transactions related to our services.
  • Marketing and Communications: With your consent, we may use your contact details to send promotional materials, newsletters, and updates about new services.
  • Legal Compliance: To comply with legal obligations, such as tax or audit requirements.
  • Data Analysis and Statistics: For internal analysis and research to improve the efficiency of our services.
  1. Legal Basis for Processing Your Data

For Users in South Africa:

We process personal data in accordance with the Protection of Personal Information Act (POPIA) under the following legal bases:

  • Consent: When you provide explicit consent to the processing of your personal data.
  • Contractual Necessity: To fulfil our contractual obligations to you.
  • Legal Obligation: When processing is required to comply with legal obligations.
  • Legitimate Interest: To provide and improve our services, ensure security, and enhance user experience.

For Users in the European Economic Area (EEA):

We process your personal data under the General Data Protection Regulation (GDPR) based on the following legal grounds:

  • Consent: Where you have given explicit consent (e.g., for receiving marketing emails).
  • Contractual Necessity: For the performance of a contract (e.g., providing you with a subscription to our platform).
  • Legitimate Interests: To improve our services, enhance security, and ensure the website’s functionality.
  • Legal Obligation: Where the law requires us to collect and use your personal data.

For Users in the United States:

We comply with relevant privacy regulations, including the California Consumer Privacy Act (CCPA), processing personal data as permitted by law, particularly regarding:

  • Consent: When you provide consent.
  • Contractual Necessity: To deliver the services requested.
  • Legitimate Interest: In providing and improving our services, marketing, and operations.
  1. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties, including:

  • Service Providers: Such as payment processors, IT support, and hosting services.
  • Business Partners: When necessary to fulfil a request (e.g., integration of third-party software).
  • Law Enforcement or Government Authorities: When required to comply with applicable laws or regulations.
  1. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Data Security

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to:

  • Encryption: Data is encrypted both in transit and at rest.
  • Firewalls and Secure Access Controls: To prevent unauthorized access to our systems.
  • Regular Security Audits: To identify and mitigate potential vulnerabilities.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse website usage. These may include:

  • Session Cookies: For website functionality.
  • Analytics Cookies: For website performance analysis (e.g., Google Analytics).
  • Advertising Cookies: To deliver relevant ads.

You may choose to block or delete cookies through your browser settings, but this may affect your ability to use certain features of our website.

  1. GDPR Compliance for Users in the European Economic Area (EEA)

If you are located in the EEA, you have the following rights under the GDPR:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to request corrections to any inaccurate or incomplete data.
  • Erasure: You have the right to request that we delete your personal data, subject to certain exceptions (e.g., if the data is required to comply with legal obligations).
  • Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format and transfer it to another service provider.
  • Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
  • Withdraw Consent: You can withdraw your consent to processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the contact details provided below.

  1. CCPA Compliance for Users in the United States (California)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete any personal information we have collected about you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (although we do not sell personal information).
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at the email or phone number provided below.

  1. POPIA Compliance for Users in South Africa

In accordance with the Protection of Personal Information Act (POPIA), South African residents have the following rights:

  • Right to Access: You may request details of your personal information we hold and how we process it.
  • Right to Rectify: You can request the correction of any inaccuracies in your personal information.
  • Right to Object: You may object to the processing of your personal information under specific conditions.
  • Right to Withdraw Consent: Where consent was given, you may withdraw it at any time.
  • Right to Lodge a Complaint: If you believe we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator in South Africa.

To exercise these rights, or for more information about our POPIA compliance, please contact us at the email or phone number provided below.

  1. International Data Transfers

AgriHost operates globally, and your personal information may be transferred to and processed in countries outside your home country, including South Africa, the United States, and the European Economic Area (EEA). When transferring personal data internationally, we ensure appropriate safeguards are in place to protect your data, such as:

  • Standard Contractual Clauses (SCCs) for transfers to countries outside the EEA.
  • Binding Corporate Rules (BCRs) for internal data transfers within the AgriHost group.
  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@agrihost.co.za
Address: 686 Blesbok Street, Boschkop, Gauteng, South Africa


Phone: +27 72 194 7171

For users in the EEA, you may also contact our Data Protection Officer (DPO) at support@agrihost.co.za.

For users in the United States of America, you may contact our designated CCPA representative at support @agrihost.co.za.